MQube has given many lending partners access to an artificial intelligence-powered chatbot.
This tool has been used by brokers through MPowered Mortgages for over a year. 
Can answer standards questions from internal staff, brokers, and borrowers and provides immediate responses.
Lenders will be able to integrate the bot with their internal systems, broker and customer web portals, and existing chat functionality.
MQube also offers a sandbox version that allows lenders to freely test the chatbot based on their own policies and be confident that it will work with their systems.
Since this was implemented at MPowered, MQube claims it has freed up staff to resolve over 90% of standards inquiries without the need for human intervention.
Stuart Cheetham, CEO of MQube, said: “This is no ordinary chatbot, but it has the ability to answer the most complex and detailed questions about lender criteria, providing brokers and customers with quick answers, saving them time and hassle.
“We know that lender service levels are a pain point for brokers and customers alike. This new chatbot eliminates the hassle of waiting on the phone by answering complex criteria questions and helps lenders provide It is designed to help you improve your service.
