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Government to fix 'broken' electronic visa system used by tenants

Rental rights checks will only go online from December 31st, with Home Minister Seema Malhotra (main image) promising that major glitches encountered by users checking tenants via the e-visa system will be fixed. .

After that date, physical documents will no longer be accepted as proof of rental rights verification. However, agents and landlords have expressed serious concerns about both the reliability and accessibility of the system.

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We designed our digital services to be resilient. ”

Privacy activist Open Rights Group also said strongly that its “poor planning and implementation resulted in data protection, usability, and accessibility issues, as well as “myriad technical issues.” claims.

MP Ben Maguire
MP Ben Maguire

Asked by Ben Maguire in parliament, Mr Malhotra said the system had been “tested for several years and is already used by millions of UK residents to prove their immigration status”. .

She further added: “Our digital services are designed to be highly resilient through rigorous testing to build assurance and by being deployed across multiple data centers.

Monitor failures

However, she also said: “Our online services and their components are also actively monitored for failures. This helps uncover potential issues and allows our support team to prioritize and resolve issues as quickly as possible. It will be.”

And she admitted that some people, including those from the Windrush generation, may find it “difficult to prove their status” due to lack of physical documentation, and when they create a UKVI account. He said he was committed to ensuring that he received the appropriate support.

“Traditional document holders (such as those with passports bearing ink stamps or vignette stickers confirming indefinite residence) can transition to an e-visa by making a free, time-limited application.”


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